FAQs About PsyOPTIMAL
Learn more about using the PsyOPTIMAL App and our mission to make a positive impact on the world through individual and team consultations.
Frequently Asked Questions
Welcome to the PsyOptimal FAQs. Here you’ll find clear answers to common questions about our consulation service, how it works, and what to expect. Whether you’re new or already using PsyOptimal, this section is here to help you feel informed, supported, and confident in your journey.
What is PsyOPTIMAL?
PsyOPTIMAL is a mental performance consulting company that provides precision-based assessments and expert consultations to help individuals and teams thrive in high-pressure environments. We work across sectors including sports, business, education, ministry, and first responders.
Who does PsyOPTIMAL work with?
We support individuals and organizations in sports, business, education, faith-based leadership, and emergency response. We help athletes, coaches, executives, pastors, educators, and first responders perform at their best.
What is the goal of PsyOPTIMAL's services?
To help people and teams stop just surviving and start thriving mentally, emotionally, and professionally. We do this using data-informed tools, expert guidance, and science-backed assessments.
How is PsyOPTIMAL different from traditional mental health support?
PsyOPTIMAL focuses on mental performance and resilience, not therapy or treatment for mental illness. Our approach is proactive, goal-oriented, and grounded in performance psychology used in elite sports and military settings.
Who founded PsyOPTIMAL?
PsyOPTIMAL was founded by Dr. Wayne Chappelle, an NBA team psychologist with 25+ years of cutting-edge military and sports psychology experience. Our tools are rooted in special operations and have evolved into proprietary psychological assessments now used across the NBA, D-1 athletics, elite high school programs, and leadership teams.
What is PsyOPTIMAL's mission?
Our mission is simple: to help people and organizations move from surviving to thriving through science, strategy, and support that make a real difference. We believe nobody becomes the best version of themselves, by themselves.
How do reports provide actionable insights?
PsyOPTIMAL reports include personalized recommendations called “Pro Tips.” These are written in simple, actionable language to help guide your growth and development in specific areas identified by your assessments. Reports also provide color-coded results (green for strong performance, yellow for developing, orange for needs attention, red for critical focus areas) and trend analysis to track your progress over time.
FAQs
Services & Assessments​
What types of services does PsyOPTIMAL provide?
We offer three main service areas:
- Individual assessments and consultations for personalized mental performance support
- Team performance and culture consulting to improve communication, cohesion, and effectiveness
- Data-informed hiring and role alignment to help organizations make smarter personnel decisions
Are the assessments evidence-based?
Yes. Our assessments including ACE + Cohesion, Sports TACTICs, Wellness Assessment, and Professional TACTICs are based on professional, sports, and military psychology principles developed over decades of field experience in special operations and elite athletics.
Can PsyOPTIMAL help us improve team culture?
Yes. We offer team consultation and organizational culture development services to improve communication, cohesion, psychological safety, and readiness. This is especially valuable in high-stakes or high-demand environments.
How does PsyOPTIMAL support hiring and role placement?
We provide data-informed evaluations to help organizations assess candidates for team and culture fit, leadership potential, and long-term success. This makes hiring and role placement decisions smarter and more aligned with your mission.
Is PsyOPTIMAL only for elite athletes or executives?
No. While we serve high-performers including NBA teams and D-1 athletics, our tools are also built to support students, ministry leaders, first responders, and any individual or team aiming to grow mentally and emotionally under pressure.
Do you work with schools and students?
Yes. We provide age-appropriate assessments for students ages 13 and over, along with consulting for educators and schools. We focus on wellness, motivation, burnout prevention, and emotional support through our Education sector services.
What specific sectors does PsyOPTIMAL serve?
We specialize in five key areas:
- Sports: Elite athletes, coaches, and sports organizations
- Business: Organizational leadership, workforce wellness, and talent selection
- Education: Student wellness, educator support, and school climate improvement
- First Responders: Police, SWAT, fire personnel, and command staff
- Ministry: Pastors, church staff, and congregational wellness
FAQs
Platform & App
What is the PsyOPTIMAL platform?
It’s a secure online system where users take assessments, view reports, and receive guidance based on their mental and emotional performance data.
Is PsyOPTIMAL accessible on mobile devices?
Yes. The platform works on smartphones, tablets, laptops, and desktops using any modern browser like Chrome, Safari, Firefox, or Edge.
Is my data secure and private?
Yes. All personal data is encrypted in transit and at rest using enterprise-grade security systems. Access is restricted by role-based permissions, and we never share your individual data with third parties without your explicit permission.
Who can see my assessment results?
Access is limited to:
- You (always)
- Assigned professionals (coach, admin, psychologist, etc.) based on your organization’s permissions
- Parent/guardian (if under 18)
- You can also choose whether to share certain reports with coaches
What kinds of assessments might I be assigned?
Examples include:
- Wellness Assessment: Quick emotional check-ins (90 seconds to 2 minutes)
- ACE + Cohesion: Team communication and role clarity (2-3 minutes)
- Sports TACTICs: Deep dive into athletic performance and psychological skills (7-15 minutes)
Professional TACTICs: Comprehensive workplace psychological skills evaluation (10-20 minutes)
Can I use PsyOPTIMAL without being part of a team?
Yes. Individual users such as solo athletes, professionals, or students can use the platform independently and still benefit from personalized insights.
Can parents access PsyOPTIMAL for their children?
Yes. For users under 18, a parent or guardian is involved during account setup. Depending on team privacy settings, they may also have visibility into reports.
Can I pause an assessment and come back later?
Yes. PsyOPTIMAL automatically saves your progress and you can return to finish it anytime by logging back in.
What happens if I get a low score on an assessment?
If a critical threshold is triggered (particularly with wellness scores), a health professional assigned to your team is automatically notified so they can offer timely, proactive support.
Getting Started
New to PsyOptimal? This section walks you through everything you need to begin -from downloading the app to starting your first session. It’s designed to make setup simple and straightforward, so you can start training with ease. Find quick answers, helpful tips, and guidance for getting the most out of your experience.
How do I get started with PsyOPTIMAL?
Most users receive an invitation email from their team administrator, coach, or organization. Individual users can contact us directly at support@psyoptimal.com to discuss personal consultations or assessments.
How do I access the platform?
Go to https://app.psyoptimal.com and enter your email to receive a secure login link, or use a password if previously set up.
Can I track my progress over time?
Yes. The platform stores your evaluation history and allows you to compare reports to monitor improvement and identify trends in your mental performance.
What support is available?
Email us at support@psyoptimal.com for help with technical issues, account setup, assessment questions, or general inquiries. For urgent matters, include “URGENT” in your subject line.
Do you work internationally?
Yes. As long as users have internet access and a modern browser, PsyOPTIMAL can be used from anywhere in the world.
What makes PsyOPTIMAL's approach unique?
Our precision-based assessments turn subjective experiences (like stress, focus, motivation, or team dynamics) into clear, actionable insights. We combine elite mental performance tools with expert guidance, helping you perform your best no matter the challenges or conditions you’re facing.